![]() ![]() This focus on individuals also makes employees more accountable. Rather than encourage employees to conform to strict job descriptions that may include tasks they don’t enjoy and aren’t good at, a manager who develops positions for his staff members based on their unique abilities will be rewarded with behaviors that are far more efficient and effective than they would be otherwise. But in fact, capitalizing on each person’s uniqueness can save time. Such a specialized approach may seem like a lot of work. She figures out how to capitalize on her staffers’ strengths and tweaks her environment to meet her larger goals. Above all, an exceptional manager comes to know and value the particular quirks and abilities of her employees. Much has been written about the qualities that make a great manager, but most of the literature overlooks a fundamental question: What does a great manager actually do? While there are countless management styles, one thing underpins the behavior of all great managers.
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